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Building back better, together: reaffirming the role of citizen-centred governance

Nov 18, 2020 @ 4:45 pm - 6:00 pm UTC+1

*** Alert: The latest details for this session and other Government After Shock Global Forum (18 November) sessions are available on the OECD Virtual Events Platform. On this platform, you can view the full agenda, register to attend, build your own personal agenda, and network with other participants. See (https://oecd-events.org/government-after-shock). ***

Panel Discussion: Building back better, together: reaffirming the role of citizen-centred governance

Government efforts to respond to COVID-19 placed their relations with the public in the spotlight. Ensuring compliance with public health measures became essential to their success, just as perceptions of government competence, legitimacy and credibility influenced adherence to the new rules. While top-down approaches to decision-making were initially justified by the urgency of the response, they were criticised for being opaque and inefficient in the long run, and were accompanied by an ever stronger demand for more transparent and inclusive policy-making and tailored service design and delivery. The resulting discussions on the future of our democracies and for a new social contract have focused on how governments can better address societal needs, strengthen their relations with citizens, and better take into account the impact of policies on individual lives. This panel will explore key lessons learned from the crisis on the need for more collaborative, citizen-centred governance, as well as innovative avenues for public engagement.


  • Jane Suiter, Director of the Institute for Media and Journalism, Dublin City University
  • Gary Gillespie, Chief Economist, Government of Scotland
  • María del Pilar Garrido Gonzalo, Minister of National Planning and Economic Policy of the Republic of Costa Rica
  • Moderator: Katju Holkeri, Head of Open Government Unit, Ministry of Finance, Government of Finland

View the full agenda and register now for the high-level forum. 


Nov 18, 2020
4:45 pm - 6:00 pm UTC+1
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Observatory of Public Sector Innovation, OECD
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